Placing an Order
Once the Customer has selected the size, colour and quantity of the Product or Products the Customer wishes to order, the Customer must choose “Add to Cart” on the product page to confirm the selection. The contents of the shopping cart can be viewed at any time by clicking "Shopping Cart” which appears at the top right corner of each page on andrewcoimbra.com. The Customer may edit/delete some or all of the Products in the shopping cart at any time by adjusting the quantity or clicking on “remove this item” in the shopping cart, and clicking "Update Cart" to confirm the adjustment(s). The Customer shall be responsible, where applicable, for completing details relating to invoicing, delivery address and intended payment method. At the end of the order process and before payment, the Customer will receive a summary of the Products ordered together with details of any delivery costs. At this point the Customer may either confirm or change the order. Once the required order information is completed, the Customer will be directed to the payment page to finalize the order and choose “Place Order” to complete the process. Once payment has been made, an email summarizing the order and acknowledging receipt will be sent immediately to the email address provided by the Client.
Please note: as each item ordered is cut and sewn at time of ordering, there is a 4 week processing period to allow for production. This does not necessarily include shipping time.
Return & Exchange Policy
Andrew Coimbra offers a full refunds on all regular-priced Products, in the event that the items do not meet the desires of the Customer. Items wishing to receive a refund must be received by Andrew Coimbra within twenty-five (25) days from the date of shipment (to the Customer), in their original condition and must be accompanied by the pertinent sales receipt and/or a copy thereof. If you feel the merchandise you received is defective and desire a replacement, please contact firstname.lastname@example.org with a brief explanation as well as photographic evidence, if/where applicable. If a replacement is not available and the merchandise is deemed defective a full refund will be issued. We will not accept merchandise that has been worn, used, altered or damaged. Sale-priced Products, or Products marked as “Final Sale” at the time of the order, are final sale and cannot be returned, and Andrew Coimbra will not issue any credit towards the return of said Product.
Exchanges/credits will be processed within seven (7) to ten (10) business days of receipt. Please note that shipping charges for any returned item(s) are the Client’s responsibility at the point of refund. Andrew Coimbra will not assume any liability for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled by the courier; please be sure to invest in tracking of the package. Andrew Coimbra reserves the right to refuse return of any merchandise that does not meet the above return policy. The price any returned Products that complies with Andrew Coimbra’s Return Policy shall be reimbursed as soon as possible and, in any event, within 30 days of from the return of the Products by the Customer to Andrew Coimbra. Exchanges of Products that do not comply with the Return Policy may be accepted at the sole discretion of Andrew Coimbra.