Customer Care

 

Placing an Order

Once the Customer has selected the size, colour and quantity of the Product or Products the Customer wishes to order, the Customer must choose “Add to Cart” on the product page to confirm the selection. The contents of the shopping cart can be viewed at any time by clicking “Shopping Cart” which appears at the top right corner of each page on andrewcoimbra.com. The Customer may edit/delete some or all of the Products in the shopping cart at any time by adjusting the quantity or clicking on “remove this item” in the shopping cart, and clicking “Update Cart” to confirm the adjustment(s). The Customer shall be responsible, where applicable, for completing details relating to invoicing, delivery address and intended payment method. At the end of the order process and before payment, the Customer will receive a summary of the Products ordered together with details of any delivery costs. At this point the Customer may either confirm or change the order. Once the required order information is completed, the Customer will be directed to the payment page to finalize the order and choose “Place Order” to complete the process. Once payment has been made, an email summarizing the order and acknowledging receipt will be sent immediately to the email address provided by the Client.

Please note: as each item ordered is cut and sewn at time of ordering, there is a 4 week processing period to allow for production. This does not necessarily include shipping time.